Privacy risk mitigation

enabling secure and mindful product development

summary

We developed an eLearning module and workshopping tool, giving tech product and service teams an understanding of privacy risk and its implications for different parties as well as a process for developing potential mitigations to protect user privacy.

 

This work was completed by a team of designers at
Craig Walker Design and Research.

 

My Role

  • Establishment of project deliverables and outcomes

  • Research and co-design with industry experts and product users

  • Structuring and development of written and visual content

  • Visual and interaction design in the delivery of an end-state eLearning module

 

THE CHALLENGE

How might we ensure product and other teams in social media have the tools and experience necessary to protect users?

OUR RESEARCH

Consultation with privacy and instructional design experts.

Stakeholder interviews formed a foundational view of this space.

User testing across different user roles and contexts.

WE CREATED…

An interactive, eLearning module on Rise360 that is engaging and easy to use.

A web-accessible digital risk foresight tool that is easy to use and share among a team.

A structure, narrative and layout of content supported by research and user testing.

Bespoke illustrations in accordance with brand guidelines.